9700x Privacy Policy – Personal Data Protection for Malaysian Players

9700x collects several categories of personal information when you register and use our platform. This information is necessary to ensure a safe, compliant, and enjoyable gaming experience for every member in Malaysia.

Personal Identity Information:

• Full name as it appears on your official Malaysian identity document (MyKad)
• National identity card number (MyKad) or passport number for non-citizens
• Date of birth for verification of the minimum age requirement of 18 years
• Current residential address in Malaysia
• Nationality

Contact Information:

• An active email address used for official 9700x communications
• An active Malaysian mobile phone number

Financial & Transaction Information:

• Details of the payment method used — whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX via Maybank2u, CIMB Clicks, or any other accepted Malaysian banking method
• Deposit and withdrawal history in Malaysian Ringgit (MYR)
• Financial transaction records within your 9700x account

Platform Usage Information:

• Gaming history including date, time, games played, and bet amounts
• Records of bonuses and promotions used
• IP address and device information used for login
• Session data including login and logout times

Every piece of information collected by 9700x is used solely for legitimate and necessary purposes. We do not use your data for any other purpose without your explicit consent.

For marketing and promotional communications specifically, 9700x will only contact you by email or message if you have given your consent during registration or subsequently through your account settings. You may withdraw this consent at any time by updating your communication preferences in your account or by contacting the 9700x support team.

9700x understands that your trust is our most valuable asset. As such, we maintain a strict policy on sharing member data with any external parties.

We do NOT share your data in the following situations:

• For third-party marketing or advertising purposes without your explicit consent
• To be sold or rented to any commercial organisation
• With competitors or other casino platforms under any circumstances

9700x may share your data ONLY in the following limited circumstances:

• Payment Service Providers: Minimum transaction information required to process payments via Touch 'n Go, GrabPay, DuitNow, FPX and other supported methods. These providers are bound by strict confidentiality agreements with 9700x.
• Malaysian Authorities: When legally required under Malaysian law, a court order, or a valid request from a law enforcement agency such as Bank Negara Malaysia or the Royal Malaysia Police (PDRM).
• Technology & Software Providers: Technology companies providing the 9700x platform infrastructure, subject to binding, high-standard data protection agreements.
• Independent Audit: An independent auditing body that verifies the fairness of RNG games and platform compliance, with strictly limited data access and specific defined purposes.

9700x continuously invests in security infrastructure to ensure every Malaysian member's personal data is protected to the highest standard. The key security measures we have implemented are as follows:

• 256-bit SSL Encryption: All data transmitted between your device and 9700x servers is encrypted using 256-bit TLS/SSL protocols — the same security standard used by major banking institutions in Malaysia.
• Layered Access Control: Member data is accessible only to 9700x staff with genuine authorisation and a legitimate need to do so. All access is automatically logged and monitored.
• Regular Security Audits: 9700x's security infrastructure is periodically audited by independent third parties to identify and address any potential vulnerabilities.
• 24/7 Monitoring: 9700x's automated monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts.
• Data Segregation: Financial data and identity data are stored in separate systems with distinct access controls to minimise the risk of unnecessary data exposure.

While 9700x takes all reasonable steps to protect your data, we want to remind you that no online system can be guaranteed to be 100% secure. You also play an important role in keeping your account safe — particularly by using a strong password, not sharing your login credentials with anyone, and staying alert to phishing attempts.

9700x retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required under applicable Malaysian law — whichever is longer.

• Active Account Data: For as long as your account remains active on 9700x, all personal information and transaction history is fully retained to enable us to deliver the best possible service.
• After Account Closure: When you close your 9700x account, we will retain the minimum records required for Malaysian legal compliance — typically seven years in accordance with applicable financial and anti-money laundering legislation.
• Financial Transaction Data: Records of all deposit and withdrawal transactions in MYR are retained for a minimum of seven years in accordance with the Financial Services Act 2013 and relevant Bank Negara Malaysia regulations.
• Communication Data: Customer support communication records are retained for three years for service quality purposes and to assist in resolving any disputes that may arise.

Once the applicable retention period has elapsed, 9700x will securely delete or anonymise your data in accordance with established procedures, unless the law requires a longer retention period.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the international privacy principles adopted by 9700x, you have the following rights with respect to your personal data:

9700x uses cookies and similar technologies to enhance the user experience, analyse platform performance and ensure the security of your login session. The following types of cookies are used:

• Essential Cookies: Required for the core operation of the 9700x platform, such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Allows 9700x to remember your preferences such as language, display settings and favourite games for a more personalised experience.
• Analytics Cookies: Used to understand how members interact with the 9700x platform so we can continuously improve our services. This data is collected in aggregate form and does not directly identify individuals.

You can manage your cookie settings through your internet browser. Please note, however, that disabling certain cookies may affect the functionality of some parts of the 9700x platform. For the best experience when playing slots, live casino or table games on 9700x, we recommend keeping essential and functional cookies enabled.

The security of your 9700x account is a shared responsibility between us and you. While 9700x implements all reasonable technical measures to protect your account, there are important steps you need to take on your own:

• Strong Password: Use a unique password for your 9700x account that combines uppercase letters, lowercase letters, numbers and symbols. Avoid reusing passwords from other platforms.
• Never Share Your Login Credentials: 9700x will never ask for your password via email, message or phone call. Anyone requesting this information is a fraudster.
• Log Out After Playing: Always log out of your 9700x account when you are done playing, especially when using a device shared with others.
• Stay Alert to Phishing: Only log in to 9700x via the official URL 9700x.my. Do not click on links received through suspicious emails or messages, even if they appear to be from 9700x.
• Report Suspicious Activity: If you notice any unrecognised activity on your 9700x account, contact our support team immediately at [email protected].

9700x reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable Malaysian legislation, or technological developments that affect how we manage data.

When material amendments are made to this Privacy Policy, 9700x will notify members via:

• An email notification to your registered email address at least 14 days before the changes take effect
• A prominent notice within the 9700x platform upon login following any amendments
• Update the "Last Updated" date at the top of this page

Your continued use of the 9700x platform after any amendments to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with any amendment, you have the right to discontinue use of the platform and close your account before the changes come into effect.

If you have any questions, concerns or complaints regarding the 9700x Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. The 9700x team responsible for data privacy matters is ready to assist you.

How to contact us regarding privacy:

• Email: [email protected] — Please include "Data Privacy Enquiry" in the subject line for faster processing
• Live Chat: Via the live chat function within the 9700x platform, available 24/7
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days

If you are dissatisfied with 9700x's response to your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or any other relevant competent authority in Malaysia in accordance with applicable laws.